Millions of motorists use local independent garages to keep up with servicing and MOT needs. Over recent years a number of surveys have been conducted in which local garages top the polls significantly with 70% of UK motorists favouring an independent garage over a main dealer to meet their cars maintenance needs (Service Stop survey, 2018). The Motor Vehicle Block Exemption Regulation came into force which allows motorists the freedom of having their services and repairs done at their chosen garage.
So, what is it that makes motorists opt for an independent garage when considering car repairs? At MBS we are passionate about promoting the benefits of independent car garages and have highlighted 5 reasons why you should opt for them.
- Better customer service
Because we are independent, we can provide customer service in the way we would want to be treated ourselves as customers. At an independent garage, you’re more likely to be met by staff who have more time to spend with you, advising you in a friendly and knowledgeable way and who are more than happy to help. We’re not saying that you can’t find friendly and helpful staff at a larger dealership, but independent garages often have a more personal approach to the service they provide their customers. This includes keeping the customer updated at all times, giving them information they know they can trust, and making them feel as comfortable as possible. We absolutely pride ourselves on our friendly approach and the rapport we create with our customers and we are passionate about assisting our local community and maintaining our family values. Whether you’re a regular customer or bringing your car in for a one-off repair, we will be sure to make you feel at home.
Often main dealers don’t have to put this emphasis on a personal service because they know they will receive business based on the reputation of the brand or chain they belong to.
- Better value for money
Independent garages continue to offer motorists the very best value for money and are more cost effective than main dealers with lower average labour cost playing a major role in this. The majority of independent garages allow their customers to decide whether they want to pay for high-quality generic auto parts or branded parts. Significant savings can be made if you choose the former. A dealership, meanwhile, is more than likely to use branded parts due to their partner affiliation with a manufacturer. Mechanics at main dealerships are also specially trained to upsell, whereas independent garages simply advise you on what you need.
- Supporting local businesses
Motorists often prefer to give smaller, independently-run companies their business, rather than big corporations where small repairs make little difference to their profits. Small businesses are so crucial to the UK economy. You can help support your local community by spending in it – if you do then your money will likely be recycled back into the local economy.
- Good Reputation
You often hear about local garages word of mouth. Perhaps a recommendation from a family member, work colleague or friend. Having a company recommended to you will give you the added peace of mind that you will be treated well and looked after.
MBS are also a Trust My Garage member. Trust My Garage is the IGA’s nationally recognised customer assurance scheme and in order to be a member you’ve got to prove you work to a high standard. So, when you see that we’re affiliated with Trust My Garage, you instantly know we have achieved certain quality goals in service, working practices and training.
- Access to technical information and quality parts
Independent garages offer a service which is just as high in quality as main dealers, if not even higher. We have access to the same level of technical information and quality parts. The training that we give to our staff is the same as the training mechanics receive at dealerships. We constantly keep all of our equipment and diagnostic software up-to-date to ensure that there’s no job that we can’t do. On top of this, the car mechanics at your local garage could well be specialists in certain areas. For instance, they could be experts in a particular car brand or could specialise in certain services, such as MOTs, tyres or servicing, so it’s worth doing your research prior to booking your car in.
MBS are a reliable and trustworthy garage who ensure quality workmanship every time and who strive to make our customers happy and fulfil their motoring needs. We have great relationships with our customers and look forward to building more. To hear our friendly voice give us a call on 01392 493222, email firstname.lastname@example.org or pop in to the garage to see us.